If you are in between sizes or would like to request a different size, we can accommodate you. This also includes turning existing items into matching bracelets or necklaces! The sizes listed are rounded down to the nearest inch (or half inch when offered). This is to ensure your piece is not too small). Do you need a size not listed? Select the size closest to what you'd like, and add any specifics in the notes to us or send us a separate email, referencing your order number. If the size you would like is more than a half inch under or over the available options please contact us first as there may be a price adjustment necessary to create your perfect piece.

Your jewelry will ship with an organza bag, but if you'd like it in a gift box please let us know. We typically use white or kraft boxes tied with a pretty ribbon. Have another request? Send a message and let's get creative!

Please be gentle with all handmade jewelry especially when it contains natural gemstones, glass, ceramic, and other potentially fragile materials. They aren’t meant to come into extended or direct contact with water, or chemicals such as perfumes or cleansers. As with all jewelry, we recommend removal while swimming, doing the dishes, showering, and the like. Handle it with care, store it properly, and avoid dropping it, tossing it, or exposing it to harsh conditions. We use strong yet flexible aluminum beading wire and all high quality materials for durability as well as aesthetic purposes. With proper care, each piece can be enjoyed for years to come, so please treat it well and we know you’ll love wearing it!

Interested in coordinating pieces (necklaces, bracelets, and earrings) or a different yet similar piece that you can layer? How about matching pieces for groups? Our jewelry is perfect for friends and family, sorority sisters, bridal parties, sports or spirit teams, and more! Please send an email to info@marleygracejewelry.com with either the item you are interested in, or your special request, and we can go over your options. We often offer discounts on multiple item requests inclduing shipping specials, so please contact us and we can work together!

We process and ship orders from our location in sunny Florida on Monday through Saturday. Orders with standard shipping are usually fulfilled and shipped within 1-3 business days, unless otherwise noted. Processing time for customized and per-ordered pieces may take longer, and these details can be found on the product pages and order confirmation emails. You will be charged at the time the order is placed. When your order ships, we will send a shipping confirmation email with tracking information. ​ We offer free standard shipping to all orders being delivered in the United States! We offer expedited shipping options at checkout, and shipping upgrades and/or discounts for both Domestic and International orders when available. Occasionally there are promotions for discounted or free upgraded shipping both in and out of the USA - subscribe to our mailing list to make sure you don't miss out on these offers! If you are interested in a larger order (for example, matching pieces for a sorority or sports team) please contact us before placing your order and we will do our best to work with you on shipping costs and/or delivery time. We always try to work with our customers and would love to hear from you. ​ Returns are a tricky subject when it comes to jewelry items. To avoid abuse of return policies, we are very selective when it comes to allowing returns. Package contents are photographed before they are sealed for shipping to avoid potential issues concerning "item not received" or "item missing" and we package our pieces carefully to ensure they do not break. Of course, we understand things do happen once items leave our hands and land in yours. Contact us with return requests and we will do our best to work with you to ensure a satisfactory experience on both our end and most importantly, yours. ​ Customized items and personalized pieces are not eligible for return. There are circumstances where we can provide an exchange or store credit, so please contact us at info@marleygracejewelry.com and let us know how we can work together.

Payments are collected at the time of purchase. We accept credit and debit cards through our website or via PayPal. For large orders or special circumstances, please contact us directly at info@marleygracejewelry.com and we can discuss available options. Note that we will not accept COD or ship items without any form of payment, no exceptions. ​ Your payment information is safe when you shop with Marley+Grace. We never sell our email or customer lists, and use secure technology to ensure your payment information is encrypted. ​

We love when our items are supported by other businesses and welcome the opportunity to chat with you. Send an email to info@marleygracejewelry.com with your email address, phone number, name of your store and its website or physical address if there is no web presence, and best time to be reached and we will contact you within 1 to 3 business days!

Our privacy policy describes the information that we collect through our website and how we use it. If you have any questions, email info@marleygracejewelry.com. Marley+Grace collects customer information to improve your overall shopping experience. We respect your privacy and are committed to maintaining and using this information responsibly. Except as otherwise mentioned below, this privacy policy only addresses the use and disclosure of information we collect from you on our website. By visiting marleygracejewelry.com, you are accepting the practices described in this privacy policy. To fulfill your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewelry, for example), if you contact me directly. Personal information relating to you and your order history are only available to you if you provide the correct login and password information which you create. After providing your password, you can edit or delete your information at any time through your account page. Why We Need Your Information and How We Use It Marley+Grace relies on a number of legal bases to collect, use, and share your information, including: - as needed to provide services, such as when we use your information to fulfill your order, to settle disputes, or to provide customer support; - when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list; - if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and - as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services. Information about our customers is important to our business. Marley+Grace will share your personal information for very limited reasons and in limited circumstances, as follows: - Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services. - Compliance with laws. We may collect, use, retain, and share your information only if a good faith belief exists that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others. We retain your personal information only for as long as necessary to provide you with our services and as described in this Privacy Policy. However, we may also be required to retain this information to comply with legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights are described below: - Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. - Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. - Object. You can object to (i) our processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, we will delete your personal information unless there are compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. - Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority. For purposes of EU data protection law, Marley+Grace Jewelry is the data controller of your personal information. ​ We do not knowingly collect or solicit information from, approve applications for, or maintain accounts for any child under the age of 13. We must rely on the parents and guardians of those under 13 to decide on material for such children to view and authorize purchases. ​ Marley+Grace welcomes your feedback regarding our Privacy Policy. If you believe that marleygracejewelry.com has not adhered to this policy, please contact us at info@marleygracejewelry.com. We will use commercially reasonable efforts to address and rectify this problem. If you have any questions or concerns, you may contact info@marleygracejewelry.com.